Frequently asked questions
Answers to the questions we hear most often.
How do I book a wash?
Create an account, pick a service, choose a date and time, and confirm. You'll get a confirmation as soon as the booking is placed.
Do I need to be present during the service?
No. As long as we can reach your car, you can drop it off and leave. We'll let you know when it's ready.
How long does a service take?
It depends on the service. The duration is listed on each service page, from a quick exterior wash to a full detail.
Can I cancel or reschedule a booking?
Yes. You can cancel or reschedule from your bookings page. Please do so at least 24 hours ahead to avoid a cancellation fee.
What payment methods do you accept?
We accept major credit and debit cards, as well as cash on the day of the service.
Do you offer add-ons?
Yes. When you book a service you can add extras such as interior fragrance, wax protection or engine bay cleaning.
Which products do you use?
We use pH-balanced, paint-safe products and microfibre tools to protect your car's finish.
What if I'm not happy with the result?
Tell us within 48 hours and we'll bring your car back in to put it right at no extra cost.
Do you offer memberships?
Yes. Memberships give you regular washes at a lower price per visit. See the membership options on our website.
Can I save more than one car or address?
Yes. Add as many cars and addresses as you like in your account, then choose the right ones when you book.